next level internet solutions

We love Europe and support only solutions that meet our highest criteria of security and reliability.

This is why all your data is stored on servers that are based in Europe. And nowhere else!

---

The data centers who host your virtual private servers (VPS) or physical appliances are located in Austria, Germany or Slovakia:

---

A selection of our most wanted products:

Juni 2021

server >>> shared

Besides open source and home served as two of our 3 pillars we love to protect all your data in the best possible way!

 We support the work of data activists Max Schrems and Frank Karlitschek

---

Since we take the privacy of your data very seriously we are a member of NOYB:

IMPRINT
expanic s.r.o. 🇸🇰 Trnavská cesta 50 🇸🇰 82102 Bratislava
Slovenská republica

PHONE: +421-22062 0860
E-MAIL:

VAT ID: SK2022277356
COMPANY ID (ICO): 36 700 266
D-U-N-S: 722475725

TATRA BANKA: IBAN SK78 1100 0000 0029 2081 5279

Personal visits only with prior appointments via !

---

 
Privacy Policy
This privacy policy covers expanic.sk and the expanic.sk digital tools.

(1) When you browse our main page https://expanic.sk

In brief: We provide you with this page, make sure it stays secure and get an anonymous statistic to see if we succeeded in doing so. Purpose: We process your personal data for two purposes: (A) to provide this page to you (“traffic data” such as your IP address) and (B) to use your personal data for ensuring the security of the page.Storage: (A) Traffic data is not stored. (B) Security log data (e.g. when the software identifies an “incident”) are deleted within 6 months, unless there is a particular reason to keep information for a longer period of time (e.g. individual IP addresses are blocked). Legal Basis: (A) Your consent to receive our page and (B) our legitimate interests (for security reasons we process personal information, IP addresses, on this page) in maintaining the security of our page and fulfilling our legal duty to keep the page secure. Processors: We only use trustworthy processors that only process your personal data on our behalf (“processors”) – our current hosting provider is Variomedia AG. The particular provider may be subject to change over time.Other Recipients: None. We do not share personal data with other recipients. Third Country Transfers: None. We process your data within the EEA/EU.Cookies: We do not use cookies on expanic.sk.Statistics: In addition to the processing above, we run a statistics system that does not process any personal data.

(2) Additional processing when you become a customer and use https://expanic.sk

In brief: In addition to the processing described under (1), we process the data that is necessary for managing your expanic account, such as administering payments and mailings. More Details: If you become a support customer, we store the data you have provided in the online forms. We generate a customer ID number once you join. We are also legally required to generate a timestamp recording when you join expanic as a customer. If you join as a customer we store your IP address for reasons of fraud prevention. We keep a record of any changes you make to your account data to be able to manage the account. This data is only stored in order to manage your account (the contract between us). Purpose: The management of your account and for regular updates via email. Storage: All data is deleted, should you not complete the sign-up process (“timeout”). If you become an expanic customer, your information is kept for the duration of your active account period and you can change it at any time by logging in on https://expanic.sk/. If you terminate your account, we may need to continue storing some information if we are subject to a legal obligation that requires this (e.g. accounting provisions require 7 years of bookkeeping, but there may be other unforeseen duties), or for exceptional legitimate interests (e.g. if you file a legal claim against us). Legal Basis: In order to enter into and continue performing the contract between our customers and us, legal obligations resulting from your account, and our legitimate interests. Legitimate Interests: For reasons of fraud prevention we process personal information (IP addresses) and may process data in cases of legal disputes stemming from an account. Processors: We only use trustworthy processors that only process your personal data on our behalf (“processors”) – our current hosting provider is Variomedia AG. The particular provider may be subject to change over time.Payment Providers: If you choose to pay via credit card, you will be forwarded to a secure page of Payment Services and/or your payment provider that is not under our control (e.g. the 3D Secure Code form by your issuing bank).You can find the privacy information here. Our bank (Tatra Banka, for SEPA payments) and the postal service (to send you a welcome gift) needs to receive the relevant information to perform their tasks. Other Recipients: None. We do not transfer your data to any other recipients.Third Country Transfers: None. We store your data within the EEA/EU. Cookies: We use a session cookie (named “session”), to process your account application, which holds a random string. It is deleted when you close your browser.

(3) Additional Processing when you sign up to expanic digital tools

In brief: In addition to the processing described under (1), we use your email to send you the requested newsletter(s) and any additional data you have provided when signing up.Purpose: Sending you our newsletter and customize elements in newsletters (like country-specific information).Storage: Your data is removed from the mailing list when you cancel your subscription and is instantly deleted.Legal Basis: Your consent for sending emails.Processors: We only use trustworthy third parties that only process your personal data on our behalf (“processors”). The particular provider may be subject to change over time.Other Recipients: None. We do not transfer your data to any other recipients.Third Country Transfers: None. We store your data within the EEA/EU. Cookies: We use a session cookie (named “PHPSESSID”), to process your signup, which holds a random string. It is deleted when you close your browser.

(4) Additional Processing when you share our page on external networks or follow links

It’s simple: We currently cannot really guarantee other people’s compliance – but working on this issue is exactly a purpose of expanic! More Details: If you click on any button that allows you to share our page (e.g. Twitter or Facebook) or follow a link to a third party page, you will be redirected to this other page; you are then subject to the privacy policy of this third party. We currently cannot guarantee these third parties’ compliance with the GDPR – but with your help we are working on their GDPR compliance too!

(5) In all cases, you have the following rights

It’s simple: Just send us a message at  and we’ll take care of things!
More Details: You have the right to access, to rectify, to erasure, to object, to restrict processing, to data portability, to withdraw your consent and to launch a complaint with your local data protection authority. We are governed by the Slovak data protection authority.
 
Copyright and Open Source for expanic.sk
All content on expanic.sk that we have created is licensed under the Creative Commons Attribution and Non-Commercial Licence (CC BY-NC 3.0), unless indicated otherwise. This means you can always use content from expanic.sk if you do not make a profit from it or use it in commercial settings, and if you refer to us (at least as “expanic.sk” or “expanic”) when using our content.
In addition to this licence, we extend this licence for:

    Commercial journalistic purposes (including blogs, social media and alike) when reporting about us
    Commercial academic and research purposes

If you want to use any content beyond this general licence above (e.g. content for your company webpage, book and alike), just send us an email at , we are happy to agree to any other use!

---

General Terms and Conditions (GTC)

including Service Level Agreement (SLA) of expanic s.r.o.
Last updated: 2024-12

1. Company Information (Imprint)

expanic s.r.o.
Trnavská cesta 50
82102 Bratislava
Slovak Republic

Phone: +421 22062 0860
E-mail:

VAT ID: SK2022277356
Company ID (IČO): 36 700 266
D-U-N-S: 722475725

Bank: Tatra banka, a.s.
IBAN: SK78 1100 0000 0029 2081 5279

Personal visits are possible only by prior appointment via
📧

2. Scope of Application

These General Terms and Conditions (“GTC”) apply to all services provided by expanic s.r.o. (“Provider”) to its customers (“Customer”), including but not limited to:
• domain registration, renewal, transfer, deletion, and management
• DNS, email, hosting, server, and infrastructure services
• technical support, consulting, administrative and recovery services

Any deviating, conflicting, or supplementary terms of the Customer shall apply only if expressly agreed in writing by the Provider.

3. Definitions (Registrar / Registry / Customer)

For the purposes of these GTC:
• Registry: the authoritative organization operating a Top-Level Domain (e.g. ICANN-accredited registry, EURid, DENIC).
• Registrar: an entity accredited to submit domain registrations to a registry.
• Registrant / Customer: the legal or natural person in whose name a domain is registered.
• Provider (expanic s.r.o.): acts as technical and administrative intermediary, unless explicitly acting as registrar.

4. Contract Formation

A contract is concluded when:
• the Provider confirms an order in writing or electronically, or
• a service is technically activated or made available.

The Provider reserves the right to reject orders without stating reasons.

5. Services Provided via Third Parties

Many services—especially domain-related services—are provided through third-party registries, registrars, and infrastructure providers.

The Customer explicitly acknowledges that:
• registry rules, ICANN policies, and TLD-specific regulations apply in addition to these GTC;
• the Provider has no influence over registry decisions, availability, deletion policies, or dispute outcomes.

No guarantee is given for:
• availability of specific domain names,
• uninterrupted use,
• successful recovery after expiry or deletion.

6. Prices, Fees, and Payment Terms

All prices are stated net of VAT, unless explicitly stated otherwise.

Invoices are payable in advance and without deduction, unless expressly agreed otherwise in writing.

The Provider is entitled to:
• suspend services,
• withhold activations,
• refuse renewals

until full payment has been received.

7. Hourly Rate for Services

Unless expressly agreed otherwise in writing:

The hourly rate for technical, administrative, consulting, and support services
provided by expanic s.r.o. is EUR 250.00 (two hundred fifty euros) net per hour.

7.1 Billing Method
• Billing is based on actual time spent.
• Partial hours may be rounded up to the next 15-minute interval.

7.2 Scope of Hourly Services

This rate applies in particular, but not limited to:
• troubleshooting and diagnostics
• emergency or after-hours interventions
• domain recovery, redemption, or dispute support
• registry or registrar coordination
• manual administrative actions
• custom configuration and consulting services

8. Domains – Legal Nature and Rights

8.1 No Ownership of Domains

The Customer does not acquire ownership of a domain name.

Domain registration grants only a temporary, conditional, and revocable right of use, strictly subject to:
• registry and ICANN rules,
• uninterrupted compliance,
• timely payment of all applicable fees.

9. Customer Responsibilities (Domains)

The Customer is solely responsible for:
• timely payment of domain registration and renewal fees,
• monitoring expiry dates,
• maintaining valid registrant, contact, and billing data.

9.1 Courtesy Notifications

Any renewal reminders or notices are provided as a courtesy only and do not constitute a contractual obligation.
Failure to receive reminders does not release the Customer from responsibility.

10. Non-Payment, Expiry, Deletion, and Re-Release

10.1 Non-Payment

If a domain-related invoice is not paid by the due date, the Provider:
• is under no obligation to renew the domain,
• may suspend all domain-related services.

10.2 Registry Lifecycle

After expiry and any applicable grace or redemption periods defined by the registry:
• the domain may be deleted,
• returned to the registry, and
• released for public registration.

10.3 ICANN / EU-Registrar Alignment

The Customer explicitly acknowledges that once a domain is deleted or released:
• it may be registered by any third party worldwide,
• without priority, reservation, or recourse.

11. No Liability for Domain Loss

The Customer expressly agrees that the Provider assumes no liability for:
• loss of domains due to non-payment,
• deletion, suspension, or release by the registry,
• re-registration by third parties,
• loss of business, reputation, goodwill, or SEO ranking.

This applies even if the domain was previously used for business or branding purposes.

12. Suspension of Services

The Provider may immediately suspend services if:
• payments are overdue,
• legal or contractual obligations are violated,
• misuse or abuse is suspected.

Suspension does not release the Customer from payment obligations.

13. Customer Obligations (General)

The Customer shall:
• comply with all applicable laws of the Slovak Republic and the EU,
• refrain from illegal content, spam, malware, or rights violations,
• adequately secure systems, credentials, and access data.

The Customer is responsible for regular data backups, unless expressly agreed otherwise.

14. Liability

The Provider is liable only for damages caused by intent or gross negligence.

To the maximum extent permitted by law, liability is excluded for:
• indirect or consequential damages,
• loss of profit or business opportunities,
• reputational damage,
• data loss or corruption.

15. Data Protection

Personal data is processed in accordance with:
• the GDPR, and
• applicable Slovak data protection law.

Details are provided in the above mentioned Privacy Policy

16. Termination

Recurring services may be terminated in writing subject to agreed notice periods.

Domain registrations cannot be terminated before the end of the respective registration period.

17. Governing Law and Jurisdiction

These GTC are governed exclusively by the laws of the Slovak Republic, excluding conflict-of-law rules.

Place of jurisdiction is Bratislava, unless mandatory statutory provisions apply.

Service Level Agreement (SLA)

18. Scope of SLA

This SLA applies to:
• hosting services
• DNS services
• email services

It does not apply to:
• domain registry availability,
• third-party infrastructure failures,
• force majeure events.

19. Service Availability

The Provider aims to achieve:
• 99.5% monthly availability for hosting and DNS services.

Availability excludes:
• scheduled maintenance,
• emergency maintenance,
• failures caused by third-party providers.

20. Maintenance

Scheduled maintenance may be performed at any time.
Where reasonably possible, maintenance will be announced in advance.

Emergency maintenance may be performed without prior notice.

21. Support & Response Times

Support is provided via email at .

Severity Description Target Response
Critical Complete service outage Best effort
High Major impairment Best effort
Medium Limited impairment Within reasonable time
Low Informational / requests As capacity allows

Response times are not guaranteed and do not constitute fixed deadlines.

22. SLA Exclusions

The SLA does not apply to issues caused by:
• customer misconfiguration,
• customer software or credentials,
• force majeure events,
• registry-level domain issues.

23. No Service Credits

Unless explicitly agreed otherwise in writing:
• no service credits, refunds, or penalties are granted for SLA deviations.

24. Final Provisions

If any provision of these GTC or the SLA is invalid or unenforceable, the remaining provisions remain unaffected.

The Provider reserves the right to amend these GTC and SLA at any time.
The version published on the website shall be binding.

---

In case you need assistance regarding GDPR we recommend myDSGVO:

Results from GDPR-Cookie-Compliance-Check 2021-06:

[woocommerce_my_account]